Shipping policy

Shipping Policy — PickNova

At PickNova, we are committed to delivering your orders quickly and safely across Saudi Arabia.

Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time
We deliver to all cities across Saudi Arabia.
Major cities (Riyadh, Jeddah, Dammam): 2-4 business days
Other cities and regions: 4-7 business days

Shipping Cost
We offer FREE standard shipping on all orders across Saudi Arabia. No minimum order required.

Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS with a tracking number. You can use this to track your order status at any time.

Cash on Delivery (COD)
We offer Cash on Delivery across Saudi Arabia for your convenience.

Delivery Issues
If your order is delayed, lost, or damaged during shipping, please contact us immediately.
Email: support@picknova.com

We will work with the shipping provider to resolve the issue as quickly as possible.

Important Notes
We currently deliver only within Saudi Arabia.
Delivery times may vary during peak seasons, sales events, or public holidays.
Please ensure your shipping address and phone number are correct at checkout to avoid delivery delays.